Microsoft Copilot is all around...

  As the debut of Microsoft 365 Copilot approaches, there are a lot of Copilot features set to be introduced across the Microsoft 365 ecosystem. Here are a few noteworthy additions: Microsoft has unveiled a series of innovative features in the upcoming releases of Windows 11, some of them are already released, and some are currently available in preview builds. The Windows 11 Copilot, conveniently located in the taskbar, eliminates the need to open your Edge browser. It is seamlessly integrated with Bing Enterprise Chat (BEC) and ChatGPT, making it really easy to get started on your creative journey. Included in Windows 11 is the new co-creator feature in Paint. This feature, also in preview, is integrated with DALL-E and provides a swift and straightforward method for creating illustrations and images. If you possess a knack for crafting descriptions, you can generate quite impressive imagery. Another AI-powered feature is image creation directly from BEC. This feature, also integrate

Normalization rules order

I was troubleshooting a customer's normalization rules for international dialing, when I came the following conclusion: The order of the normalization rules in the DialPlan is important when you have more than one possible match.

In my setup, I was trying to accommodate how users might possibly try to dial an international number in different ways. Some users might have figured out how to use the + in their contact cards, or when dialing, and those are of no concern. But others will still tend to use "old-style" with a prefix, or forget the "+" all together.

For this I "always" create two simple rules:
One matching any number string longer than 8 digits (No extension in Norway is longer than 8 digits), and adding a + to it. This will Normalize any international number not beginning with a "+" and adding the "+" before routing.
New-CsVoiceNormalizationRule -Identity "Global/NO_INT_Digits" -Pattern '^(\d{8}\d+)$' -Translation '+$1'
The second rule was made to accommodate those who were dialing with the international prefix in front of the number (00)
New-CsVoiceNormalizationRule -Identity "Global/NO_INT_Digits00" -Pattern '^00(\d{8}\d+)$' -Translation '+$1'

What I have not considered before, is the order of which these commands are written. If you enter them in the order I have shown you here, the first rule will always take effect, and the stripping of 00 in the second rule, will never work.

So from now on, I will always add the most specific rule first, then the general rule.

Here's the "complete" list I usually use here in Norway:

New-CsVoiceNormalizationRule -Identity "Global/NO_3_Digits" -Pattern '^(1\d{2})$' -Translation '+47$1'
New-CsVoiceNormalizationRule -Identity "Global/NO_4_Digits" -Pattern '^(18\d{2})$' -Translation '+47$1'
New-CsVoiceNormalizationRule -Identity "Global/NO_5_Digits" -Pattern '^(0\d{4})$' -Translation '+47$1'
New-CsVoiceNormalizationRule -Identity "Global/NO_8_Digits" -Pattern '^(\d{8})$' -Translation '+47$1'
New-CsVoiceNormalizationRule -Identity "Global/NO_INT_Digits00" -Pattern '^00(\d{8}\d+)$' -Translation '+$1'
New-CsVoiceNormalizationRule -Identity "$Global/NO_INT_Digits" -Pattern '^(\d{8}\d+)$' -Translation '+$1'

Hope this saves you from some troubleshooting: Plan your Normalization rules carefully :)