It is really hard to help out someone when you can't see the screen and messages that appear, and I was despearte to find a way to remote control her laptop. After looking around I came across this neat software from TeamViewer (teamviewer.com). It is free for non-comercial use, and worked across firewall and NAT's. All I had to do was to get her to plug into the LAN and download the software. The best part about the version I found, is that it runs without installing. You just need the .exe file somewhere on you disk.
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