Meet your new Copilot 365 assistants: Skills agent, Interpreter agent, Project agent and the facilitator

on
Making your tasks easier for you: The other day I wrote about the new Skills feature coming to Microsoft 365 in the following weeks. But the Advanced tier os the new skills feature is just one of three out-of-the-box agents already in place or coming the next weeks and months (and many more in the future, I'm sure). This agents are designed to handle "everything" from simple tasks to complex multi-step processes where you choose to implement them. In this rather length post, I’ll try to break down each agent’s capabilities, why they’re useful, and how you can prepare to make the most of them. Skill Discovery (Skills Agent – Powered by People Skills) Let's start with the skills agent. In my previous post, I mentioned the release of the "skills feature" that will be released in two tiers. One basic, and one advanced. The advanced tier is driven by AI, more specific the "Skills agent". This agent is all about connecting people and expertise. The agent...

Batteling the Mediation server (or; this time we blame Cisco)

on
I'm sorry I haven't posted in a wile. But I have been busy doing other implementations. The two last days however, have been more quiet (Easter is almost upon us in Norway). I have now tried to install a mediation server, and connect the OCS world to the rest of the world through a SIP trunk to CUCM (v7).

Installing the mediation server, adding a certificate, and configuring dialing rules and routes was pretty easy. I've made one simple rule for internal dialing with 4 extensions, and one for the rest of the world (for testing purposes limited to dialing the Norwegian dial plan).

Setting up the trunk on CUCM seemed fairly easy to, but I do however have on problem with the configuration I set up. And if any of you out there have a solution to it, please let me know :)

Dialing from a Cisco phone to a pure MOCS extension is working with RTP in both directions. But when dialing from MOCS and out, all calls are blocked with a 503 (Service unavailable) message from the CUCM. I can see the call in CUCM's traces), and I see the same when tracing on the Mediation server.

I've searched around, and tried to figure out what is wrong. The only thing I think might be it is a problem related to how the OCS uses + in front of numbers when calling. There is a fix for this in OCS 2007, but it is not released for R2 (at least yet).

I have verified translation patterns, css and partitons on CUCM. And the digit analyzer is giving me an OK.

Does anyone out there know the reason for the 503 error code? (The SIP trunk is unsecured and is set to use MTP)