Two Major Admin Control Updates for Copilot and Agent Management

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At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

Batteling the Mediation server (or; this time we blame Cisco)

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I'm sorry I haven't posted in a wile. But I have been busy doing other implementations. The two last days however, have been more quiet (Easter is almost upon us in Norway). I have now tried to install a mediation server, and connect the OCS world to the rest of the world through a SIP trunk to CUCM (v7).

Installing the mediation server, adding a certificate, and configuring dialing rules and routes was pretty easy. I've made one simple rule for internal dialing with 4 extensions, and one for the rest of the world (for testing purposes limited to dialing the Norwegian dial plan).

Setting up the trunk on CUCM seemed fairly easy to, but I do however have on problem with the configuration I set up. And if any of you out there have a solution to it, please let me know :)

Dialing from a Cisco phone to a pure MOCS extension is working with RTP in both directions. But when dialing from MOCS and out, all calls are blocked with a 503 (Service unavailable) message from the CUCM. I can see the call in CUCM's traces), and I see the same when tracing on the Mediation server.

I've searched around, and tried to figure out what is wrong. The only thing I think might be it is a problem related to how the OCS uses + in front of numbers when calling. There is a fix for this in OCS 2007, but it is not released for R2 (at least yet).

I have verified translation patterns, css and partitons on CUCM. And the digit analyzer is giving me an OK.

Does anyone out there know the reason for the 503 error code? (The SIP trunk is unsecured and is set to use MTP)