Microsoft facilitator

Microsoft has been talking about agents for some time, and in the end of 2024 they made some updates to what we called "Copilot in teams meetings" by releasing the application (or agent) called Facilitator. The Facilitator requires a Microsoft 365 Copilot license in addition to a Teams license.  So what is new, or what is the difference between "Copilot in teams meetings" and the new Facilitator? They both require transcription turned on, and they both create great summaries. But the Facilitator takes the feature to the next level by generating real-time AI notes and suggesting tasks on the fly in the meeting, as opposed to the previous experience of post meeting summaries. Not only does the Facilitator work in meetings, the app can be added to chats and group-chats as well, making it really easy to stay up to date in any conversation. The Facilitator was rolled out in the November - December 2024 timeframe and has been implemented as an app organizations can contro...

Announcing new capabilities in Auto Attendant and Call Queue.

Great news this morning.



Microsoft announced a much awaited functionalitity for Auto Attendant and Call Queue. Going forward, these feautres are now supported not only for pure cloud users, but also for users in hybrid enviroments. CCE or OPCH alike.


Read the full post at Microsoft's Tech Community. A really good read!



Announcing new capabilities in Auto Attendant and Call Queue.: