Two Major Admin Control Updates for Copilot and Agent Management

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At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

Speaking at Microsoft ignite 2018 in Orlando - Is voice in the cloud right for you?

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I'm proud to announce I am speaking at the upcoming Microsoft Ignite in Orlando. This is the third Ignite I will be speaking at, but I am just as thrilled and humbled by this opportunity as the first Ignite. This time, I will be doing a theater session called "Is voice in the Cloud right for you?".

If you are interested in knowing a little more about the roadmap for Microsoft’s Phone System and how it could match the needs of your company, join me at THR2039 in the Expo Theater 12 on Tuesday 25th between 1:05PM and 1:25PM.