Two Major Admin Control Updates for Copilot and Agent Management

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At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

Changes coming to the Viva Insights licenses and requirements.

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Microsoft is going to include Viva Insights service plans in Microsoft 365 Copilot and it will be applicable to Viva Insights on the web, Viva Insights in Microsoft Teams for Windows desktop, and Viva Insights in Microsoft Teams for iOS/Android. 

Some of the changes includes new service plans for Viva Insights, included under Microsoft 365 Copilot subscriptions, making all premium features and capabilities of Viva Insights available to Microsoft 365 Copilot licensed customers. Additionally, the minimum assigned Viva Insights license thresholds for new tenants will increase from 10 to 50 to access the Microsoft Copilot Dashboard, advanced insights, and organizational insights. 

The cohort analysis feature between Copilot and non-Copilot users in the Microsoft Copilot Dashboard will be retired as it is today, but still be available in advanced insights.

To fully benefit from this update, organizations should ensure they have the necessary Microsoft 365 Copilot and Viva Insights licenses. Specifically, a minimum of 50 assigned Viva Insights service plans will be required for new tenants to access advanced insights, organizational insights, and the Microsoft Copilot Dashboard. Existing customers with access to these features will not be affected by the new license threshold.

Organizations can create exclusion lists from the Copilot Dashboard if there are users who should not be included for various reasons. To exclude a user from Viva Insights all together, unassign any Viva Insights service plan from that user.

For more detailed information on setting up and managing Viva Insights, you can refer to the following resources:
The rollout is currently planned to begin in mid-March 2025 and is expected to be completed by late April 2025. Organizations should review their current configurations and notify users about this change. Data processing for newly licensed users will begin in early April 2025.
Please keep an eye on Microsoft 365 Roadmap ID 471002 for changes to the timeline.