Two Major Admin Control Updates for Copilot and Agent Management

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At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

Prepare for: Multiple account access to Copilot in Microsoft 365

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There is a new (As of January 30, 2025) policy setting is available in Cloud Policy, which will enable multiple account access to Copilot in Microsoft 365 desktop and mobile apps, allowing users to utilize Copilot across different signed-in accounts. 

The feature itself will allow a user to use a fully licensed Copilot feature from one tenant on "any" document available to them in a tenant they have access to. No matter if the user has Copilot in any of the other tenants. The feature will be rolled out globally from early March 2025 and is expected to be completed by late March 2025, but organizations might want to look into this policy and understand how it may or may not impact their existing security policies.

I recommend reading up on the following article, where details about what the user can access in different scenarios are described.

Here are some of the things to take into consideration: 

  • Copilot's data protection is based on the identity used to access the file, ensuring enterprise data protection regardless of the account used. 
  • The setting for web grounding in Copilot is also identity-based. If web grounding is disabled for a particular identity, it will remain disabled even when accessing Copilot from another account.
  • If a user is accessing a document in a different tenant, work grounded data from the home tenant will NOT be available
  • The feature will be available in most of the major apps. 
For organizations considering to restrict this behaviour, Microsoft has provided the following Learn Article.