Two Major Admin Control Updates for Copilot and Agent Management

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At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

New calling features coming to Teams

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There are a couple of new calling features coming to Teams soon, that will close the gap between SFBO and Teams. You might want to inform users of the following new capabilities:
  • Multiple Number Dialing: If a contact have multiple numbers stored in their profile, Teams will allow the user to select a number from the chat header where they can select audio and video calls. Roadmap ID 66194. The feature should be available by the end of August
  • Call merging: Allowing users to have multiple 1:1 calls and join them into a group call. Roadmap ID 66054 This feature should also be available by the end of August, and will apply to VOIP and PSTN calls
This is certainly an improvement to the calling features, but there are still some features missing for a full parity between Teams and SFB.