Custom Engine Agents in Microsoft 365 Copilot

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Agents in BizChat has been available for some time already, but now there is an upcoming update to Agents. The introduction of “ custom engine agents ” in Microsoft 365 Copilot! These specialized agents can be built on any large language model (LLM), toolchain, or orchestration tool, tailored specifically for your domain or tenant workflows. Initially supported in Microsoft Teams, this feature will soon be available in Microsoft 365 Copilot Business Chat ( BizChat ).   The introduction of Custom engine agents enables your organization to create customized experiences using your own AI systems and orchestrators. You can design unique prompts, connect to any LLM, and integrate these custom agents with Microsoft 365 Copilot. After the rollout, users will be able to access these agents, provided they are enabled and deployed in the Microsoft 365 admin center under the Copilot tab.   You can read more about the feature on this page . Eligible users can create agents using Micros...

New calling features coming to Teams

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There are a couple of new calling features coming to Teams soon, that will close the gap between SFBO and Teams. You might want to inform users of the following new capabilities:
  • Multiple Number Dialing: If a contact have multiple numbers stored in their profile, Teams will allow the user to select a number from the chat header where they can select audio and video calls. Roadmap ID 66194. The feature should be available by the end of August
  • Call merging: Allowing users to have multiple 1:1 calls and join them into a group call. Roadmap ID 66054 This feature should also be available by the end of August, and will apply to VOIP and PSTN calls
This is certainly an improvement to the calling features, but there are still some features missing for a full parity between Teams and SFB.