Two Major Admin Control Updates for Copilot and Agent Management

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At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

Microsoft facilitator

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Microsoft has been talking about agents for some time, and in the end of 2024 they made some updates to what we called "Copilot in teams meetings" by releasing the application (or agent) called Facilitator. The Facilitator requires a Microsoft 365 Copilot license in addition to a Teams license. 

So what is new, or what is the difference between "Copilot in teams meetings" and the new Facilitator? They both require transcription turned on, and they both create great summaries. But the Facilitator takes the feature to the next level by generating real-time AI notes and suggesting tasks on the fly in the meeting, as opposed to the previous experience of post meeting summaries. Not only does the Facilitator work in meetings, the app can be added to chats and group-chats as well, making it really easy to stay up to date in any conversation.

The Facilitator was rolled out in the November - December 2024 timeframe and has been implemented as an app organizations can control access to. It can be controlled through policies in the Teams Admin Center (Default policies will allow all apps).

The App is available on Desktop and mobile, but mobile users can at the moment only view AI-content, not enable them by starting the app.