Two Major Admin Control Updates for Copilot and Agent Management

on
At Ignite Microsoft showcased and talked about two new admin controls for Copilot and Agents. These controls drew a significant amount of attention for their potential to simplify management and strengthen governance across Copilot experiences and AI agents. These capabilities are now emerging in preview, offering administrators early access to improved insights, expanded control surfaces, and more secure operational foundations. Copilot Overview Page Refresh in Microsoft 365 Admin Center First off is the redesigned landing page for Copilot in the Microsoft 365 Admin Center (MAC), giving admins an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. This update  centralizes critical insights and success metrics, helping organizations accelerate adoption and maintain security posture. The refreshed page introduces success metrics such as Chat active users, assisted hours for licensed users, and satisfaction rate. Each Copilot pillar now includes multi‑...

Copilot: Self-Service Purchase coming soon

on

According to the message center Microsoft will roll out the new license request feature and self-service purchase option for Microsoft 365 Copilot by the end of March. These features will be available to users with various Microsoft 365 plans, including E1, E3, E5, and standalone products. Both features will be integrated within Microsoft 365 apps, such as Copilot Chat.

The License Request feature I find quite beneficial, as it empowers end-users to justify their usage and request access. At least as long as the organization is already rolling out Copilot to their employees. However, the Self-Service Purchase option may raise concerns for organizations that are not yet prepared to deploy Copilot. It is advisable for all organizations to review their self-purchase settings and make decisions to allow or deny access based on their readiness state.

License Request: This feature allows users to request a Microsoft 365 Copilot license directly from their admin. It helps efficiently assign unused licenses or purchase additional ones based on user requests. Global admins, license admins, and user admins can manage these requests seamlessly in the Microsoft 365 admin center, with options for standard or custom messaging.

Self-Service Purchase: Users can purchase Microsoft 365 Copilot licenses directly with their credit cards. If your organization has previously disabled self-service purchase for Microsoft 365 Copilot, those settings will be honored. To check the org status, sign into the Microsoft 365 admin center as a global admin, go to "Settings" > "Org settings" > "Self-service trials and purchases". From here you select the product you want to control.